Privacy Policy

Effective Date: 10 January 2025

Beat Q Software Limited (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our software, services, and websites (“Services”).

1. Information We Collect

We collect information that you provide directly to us and information we collect automatically when you use our Services.

Information You Provide:

Account Information: When you create an account, we may collect your name, email address, phone number, business details (e.g., restaurant name), and payment information.
Support Requests: Information you provide when you contact customer support.
Other Information: Any other information you voluntarily provide while using our Services.

Information We Collect Automatically:

Usage Data: Information about your interactions with our Services, such as IP address, browser type, operating system, device identifiers, and the pages or features you access.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your use of our Services and to improve your experience.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.
Process transactions and send you confirmations and invoices.
Respond to your customer service inquiries and support requests.
Personalize your experience and deliver content tailored to your interests.
Send promotional communications, where permitted by law and with your consent where required.
Ensure compliance with our Terms and Conditions of Use and applicable laws.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, hosting providers, and customer support services.
Business Transfers: In connection with a merger, sale, or transfer of all or part of our business or assets.
Legal Obligations: When required to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of our business, users, or others.
With Your Consent: When you provide explicit consent for sharing.

4. Your Rights and Choices

You have the following rights concerning your information:

Access and Correction: You may request access to your data and correct inaccuracies.
Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
Opt-Out: You can opt out of promotional emails by following the unsubscribe instructions in those emails. Note that you may still receive transactional messages.
Cookie Preferences: You can adjust your browser settings to manage cookies or use available opt-out tools.

To exercise these rights, contact us at support@beatq.tech.

5. Data Retention

We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is entirely secure.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your residence. These countries may have data protection laws different from your jurisdiction. By using our Services, you consent to such transfers.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our Services or by other means. Your continued use of the Services constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Beat Q Software Limited

Email: support@beatq.tech

Website: https://beatqueue.co/support

Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom